Managed IT Services

Our Managed IT services plan allows your business to operate at its best, through a mix of the right tools and a strong team. You worry about your business and let us worry about your technology. We can manage your full IT infrastructure, including networks, servers, security, systems, and helpdesk to the extent that you need.

We provide on-site and remote support, depending on your business needs. At Imperial Technology Partners, you can be sure that you are getting excellent customer service and super-fast response times. Get the help you need when you need it!

Networking/Cloud Services

Networking and cloud security are some of the most important areas for a business to consider. Is your data stored on a local computer? Who manages your network? How do you share files? Who is making sure your network is secure?

As a growing number of employees continue to work remotely, your network could be exposed to unwanted security threats from individuals remotely accessing the network. In addition, data encryption and multi-factor authentication are necessities for any business. Make sure your network, whether cloud-based on on-premise, is secure and managed.

Firewall & Security

Protect your confidential business information through our security and firewall services. Any business can be subject to threats and cyberattacks, and a strong firewall as well as other security protocols are the only way to keep your business safe.

If your business has employees working from personal laptops, or you store customers’ confidential information and/or sensitive data like PHI, security/firewall services can help keep this data safe and secure. There are also advanced measures like monitoring the dark web, SOC implementation to closely monitor actively on your network.

IT Support / Help Desk

Every business can benefit from IT support and help-desk services. Whether you’re looking to create an IT support team for in-house employees or create help-desk services for customers, Imperial Technology Partners can design and implement help-desk services based on your unique business needs.

A help-desk can provide employees or clients with technology assistance and answer any technology questions. When providing IT support services, every detail matters. Let Imperial Technology Partners pay attention to the details for you.

Office Setup/Relocation

When relocating offices, have you considered whether your IT structure needs to change? Avoid IT service interruptions and unwanted changes through Imperial Technology Partners’ office setup and relocation services, completely customizable to your office needs.

We build a plan to move your office from Point A to Point B, seamlessly. We can wire your office and move your IT infrastructure, which can include servers, communications, and other technology systems.

VOIP Phone Systems

Voice over Internet Protocol (VOIP) is the new norm for businesses. Streamline your business processes and operations by upgrading your methods of communication. VoIP will not only change the way that your business communicates, but change the way that your business operates, and for the better.

Modernization has eliminated physical clutter–but digital clutter is becoming an overwhelming and unmanageable problem for many businesses. Eliminate digital clutter through a VoIP and watch your business become more efficient. A VOIP system also contains those features you love, like faxing, voice mail and forwards, take your line anywhere, etc.

Low Voltage Cabling

The foundation of an office’s IT services is a strong voice and data cabling system. With a seemingly endless amount of choices and configurations, implementing an office-wide cabling system can become overwhelming for non-IT professionals.

Allow our team of experts at Imperial Technology Partners to handle the details, and find you a system that works best for your business needs. We create a plan, install, test, and set-up the cabling system you need.

Toner/Printer Management

Have you considered the growing costs of toner and printer services? We can develop a cost-effective plan to manage your printers and printing. We have been working with many different manufactures over the years to help reduce your printing costs. In fact, you may not even realize the costliness of poor printer management and the rising cost of toner.

Imperial Technology Partners can save you money and time through our toner and printer-management services.

Software Development

If you’re interested in building custom software for your business, our team at Imperial Technology Partners can guide you through the entire process, from start to finish. Whatever your business goal, we can create software to help you achieve it.

Our software development approach focuses on results while utilizing Agile and Waterfall methodologies to ensure a balance of cost-effectiveness, thoroughness, and structure.

 Automation / AI

Automation

Your business could be losing valuable time by repeating the same tasks. At Imperial Technology Partners, we have experience advising clients on ways to save time.

We can automate your business and free up employee time to focus on high-value tasks. Automation technology can completely change the day-to-day of your business, as well as affect long-term productivity.

Artificial Intelligence

AI is transforming the home care industry by taking on tasks that typically require human intelligence, such as speech recognition, phone call analysis, decision-making, and automatic language translation. These systems learn autonomously by analyzing data and identifying patterns, which helps reduce errors and streamline processes.​

By enhancing efficiency and providing valuable insights, AI enables home care providers to deliver more personalized care, ultimately improving the experience for both clients and caregivers while optimizing overall operations.

Professional IT Consulting

IT decisions should be left to the experts, as there can be far-reaching implications if a project goes awry. That’s why our team at Imperial Technology Partners is well-equipped to guide any of your IT consulting projects.

Don’t waste precious time or money trying to figure out your IT project alone, without an expert. Our services are both professional and affordable and our experts come from a range of IT backgrounds, meaning that we have the knowledge to solve your IT problem in any area.

CRM Systems

Our affordable CRM systems can be customized to provide wholesalers, retailers, distributors, manufacturers, suppliers, or any business that sells with the exact information they need to manage their accounts, stay organized and sell.

Business Intelligence

Your business runs on data. You need reports to make informed business decisions. Do you find yourself strugggling to get the reports you need?

We can help you put together a Business intelligence/Reporting system to allow you to obtain the reports you need.

Graphics/Website Design

Designing a website is a complex task that combines both design and technical expertise. If your business is looking to design a completely new website, or simply revamp an existing website, Imperial Technology Partners can manage the design and development process.

Let your website speak to your customers through strong design and user flow. We can develop any type of website. We have built hundreds of different websites and web applications over the years.

Website Security/Maintenance

Website security is a vital consideration for any business. Don’t wait until it’s too late to start thinking about a website security plan. Threats are happening all the time. We can help protect your website from malware, update security patches, block spammers/bots, and more.

We also provide ongoing website maintenance to ensure that your website’s security and patches are up-to-date.

HHA Exchange/DB Replication/API

Take your home-care agency to the next level by leveraging the HHA Exchange database replication and API.

Imperial Technology Partners can help you unlock the next level of possibilities with the HHA Exchange database replication and API. You can break free from limitations, save money, and accomplish so much more.

Custom Reporting/Analytics & Business Intelligence Systems

No more struggling to get the reports you need. Run reports on demand, have alerts and reports triggered and scheduled and delivered to your email, and  live dashboards to drill down into the metrics you need to run your agency at all levels. Combine data from other systems, such as accounting and payroll.

Automation & Enhanced Workflow

Save hours of work doing tasks that take forever! Have personalized automatic reminders go out to aides for things like compliance items, training, get attestations signed automatically, auto-create authorizations, and more. Stop using Excel and start having better tracking and reporting of things like payroll issues, patient feedback, incidents, and more with enhanced workflow systems.

Integration

Integrate HHA Exchange with other systems such as your accounting system and payroll, via API and automated feeds to down and upstream systems.

Custom Texting and Advanced IVR Capabilities

Add all sorts of personalized custom texts and notifications to caregivers. Send out notifications like when compliance items are due, if they are not meeting EVV and skills training, notifications, motivational EVV alerts, and a lot more. Automated IVR calls to help with all sorts of things like compliance items or confirmations. The only thing limiting you is your imagination.

Custom Utilities to Help with all Levels of Operations

• -Reconciliation Tools
• -Bank/Check Register Tools
• -Record Financial Snapshots
• -Import/Export Feeds to/from other systems
• -Authorization Management
• -Mini Query Tools
• -Advanced Scheduling & Communication Tools Etc.

Custom Systems

Anything you need outside of HHA Exchange can be built to match your proprietary needs. You can build a better mousetrap! Just think of any third-party software or process that you have an added monthly expense for or need to do outside of HHA Exchange.

Cyber Security

In today’s interconnected digital landscape, the collaboration of cybersecurity, pen testing, and compliance is crucial for organizations to mitigate the ever-growing threats to their information assets.

By continuously evaluating and enhancing security measures, conducting penetration tests to identify vulnerabilities, and adhering to compliance standards, businesses can establish a robust defense against cyber threats and build trust with their stakeholders.Penetration testing, or pen testing, is a proactive cybersecurity approach where ethical hackers simulate real-world attacks to identify vulnerabilities in a system’s defenses.

By mimicking the tactics of malicious actors, pen testers can assess the resilience of a system and provide valuable insights to organizations seeking to fortify their security posture.

Project Management/SDLC/QA

We provide full Software Development Life Cycle (SDLC) services, encompassing planning, development, and testing, backed by rigorous Quality Assurance (QA) and expert Project Management. Our team ensures seamless execution and delivery of top-quality software projects, tailored to meet your specific needs.