AI Receptionist
Imagine reducing your call volume by 60–70% with an AI Receptionist that never sleeps.
Our AI Receptionist intelligently handles inbound calls based on customizable workflows that match your agency's policies. It integrates with your phone system, HHAeXchange, and other EMRs to provide real-time assistance without human intervention.
Examples
Payroll Questions: A caregiver calls asking why they weren't paid. The AI checks whether a timesheet was submitted and explains the status.
Patient Cancellations: A patient calls to cancel a visit. The AI updates the schedule, notifies the coordinator, and records the change.
Caregiver Call-Outs: A caregiver calls in sick. The AI automatically searches for a replacement, contacts available caregivers, updates HHAeXchange, and notifies both the patient and coordinator.
General Inquiries: The AI answers common questions, routes urgent calls, creates tickets, and escalates only when necessary.
Give your staff more time to focus on patient care while AI handles routine calls 24/7 with speed, consistency, and accuracy.
How This Saves You Money
Every inbound call that reaches a live staff member is a disruption. Payroll questions pull in HR. Schedule changes pull in coordinators. Billing questions pull in finance. One call touches multiple departments, creates follow-up, and pulls people away from higher-value work. Missed calls mean frustrated caregivers, delayed resolutions, and callbacks that never happen. The AI Receptionist resolves the majority of these calls on first contact — no transfers, no hold time, no missed calls, no voicemails sitting unanswered. Estimated savings: $20,000 to $50,000 per year in staff time, inter-department disruption, and unresolved call fallout.
Most agencies pay $2,000 to $5,000 a month for on-call answering services and live language translation lines — charged per minute, per call, per language. The AI Receptionist handles multilingual calls natively around the clock with no third-party fees and no hold time while a translator is located. That bill disappears. Estimated savings: $24,000 to $60,000 per year in on-call and translation costs.
Conservative estimate: $44,000 to $110,000 per year in staff overhead, on-call services, and translation fees.
Actual savings vary by call volume, language mix, and staffing structure. These figures are estimates based on common industry benchmarks and are intended for illustrative purposes only.
